Harris , 1999 , p . 38 . Referring to managers as coaches (i .e , internal coaches , Kinlaw (1996 ) defined coaching as ``a disciplined conversation , using concrete performance information , between a leader and an individual or a team that results in the continuous improvement of performance (Kinlaw , 1996 , p . 21 . Moreover , Waldroop and Butler (1996 ) ``described coaching as just plain good management , requiring such generic management skills as keen powers of observation , sensible judgment , and an ability to take appropriate action . Coaching is a...











SUBJECTS

