HR practitioners executed administrative functions contributing little for the organization 's business success . Instead the proactive HRM multifunctional units with highly skilled staffing focused upon improving organizational performance , quality issues and effectiveness by means of continuous growth and development (Gilley Maycunich 2000 , p . 150 . Moreover , having in mind the TQM requirements to involve all the possible resources to improve quality , HRM had to ensure human resource utilization , i .e . personnel 's full potential should be utilized , employee involvement and team-work...











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