The authors (Sinclair-Hunt Simms ) then listed the cause of the change was attributed to the following : Massive reduction in the workforce from 59 ,000 to 37 ,000 people Training programmes to develop appreciation of the business as a service industry Profit sharing , a bottom-up budgeting system , a user friendly computer system and the CEO engaging in question and answer sessions - all served to emphasise the new participative management style Many organizations are banking on the above-mentioned statements about change . They...











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