Griffin , 2003 . Parental anger regarding the hospital care can be perceived to be a sign of dissatisfaction towards the services and quality of care of the hospital thus when parental anger is eliminated or reduce , it signifies an improvement in the quality of care provided by the hospital itself and its care providers . In the policy statement of the American Academy of Pediatrics , Committee on Hospital Care published in the Pediatrics (2003 ) outlined are some of the outcomes of parental...











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