Designers and other IT professionals will need to maintain close contact with end users . From that contact the designer can create realistic scenarios of how the technology will be used . Effective implementation requires a ``discovery process (Kling , 1999 . That includes user input in the design process . The social informatics approach stresses that implementation is not a one time event . IT managers and implementers must continually be prepared to make changes . The way people use technology is not static . It changes...











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