custom essays on luxury hotel industry (2 essays)

ServQual method and apply it more specifically to the requirements of luxury hotels in Kuwait . The ServQual model for assessing customer satisfaction has five dimensions for assessing customer perception about service quality . These are as follows . Tangibles : Physical facilities , equipment and appearance of personnel . Reliability : Ability to perform the promised service dependably and accurately . Responsiveness : Willingness to help customers and provide prompt service . Assurance (including competence , courtesy , credibility and security : Knowledge and courtesy of employees and their ability to inspire...

Middle East : A Decade of Transformation for the Hotel Industry , 2005 ) Kuwait , a small country in the GCC area , has seen significant increase in business and commercial infrastructure in the last few years , especially since the denouement of the Iraq crisis , and a resolution of the difficult security situation (Investment Climate Statement-Kuwait , 2005 ) A number of high-end hotel properties , owned or franchised by major international chains , have emerged in recent years , and more are in the pipeline . Investments in high-end...