In other words , the operation of the various business units in such a localized way puts those units in direct contact with its customers . That contact makes it possible for products and service to be customized to meet the individualized needs of the customers in any given area . Apparently , a massive corporation still has a talent for hearing the voice of the customer , and answering that call every time ! Environmental Accomplishments While the medical accomplishments of Johnson Johnson are numerous...
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james wood johnson
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