This is important as it becomes the basis for dialogue , clarifying expectations or adjusting them and it can also serve as an evaluation and accountability tool (Haserot 2004 . Using such tools is important because most professionals prefer tangible and concrete evidence as it is more credible compared to abstract ideas or policies . To enhance commitment from peripheral employees and external workers who have been outsourced , one of the strategies that I would employ will be drawing up a business plan...











SUBJECTS

