Variability is another characteristic of services . A service given to a guest in a restaurant may vary with similar service provided to the guest by another employee at the same restaurant . In the case of Wynn Macau 's casino and resort that is to open September this year the general manger of Wynn Resort Macau confessed that they faced some challenges in their marketing plan . First , they want to set up a gaming facility yet it is illegal to advertise...











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