Don van Doren , President of Vanguard Communications Corporation , a consulting firm that specializes in contact centre processes , operations and technology lists reasons for this in an article entitled ``Thinking Clearly about Offshore Outsourcing : Lower efficiency of staff , high turnover of staff , the operation is harder to manage because of geographical location , time differences and a variety of other things , infrastructure issues and security issues (Van Doren , 2004 . Privacy Issues As documented in a by Batt , Doellgast and Kwon in 2005...











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