Other benefits include an increase in innovation in products , services and processes due to sharing of knowledge among different functional areas , and increased knowledge of customers resulting in the ability to better satisfy their needs , resulting in increased market penetration and increased profit margins . Reisenberger (1999 ) further asserts "the rate of employee turnover and the speed of change requires us to place greater emphasis on capturing , disseminating and rescuing our precious intellectual capital " He takes this one step further in...











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