There are also evaluating acts , which measure staff decisions or accomplishments against organizational goals and standards . And finally , there is the diagnostic function , which seeks to point out sources of difficulties , problems that need to be resolved , and the steps that need to be taken to resolve them (Robert G . Owens , 2004 , pp . 176-182 . It is here , in the implementation of interpersonal skills in times of difficulty , as well as times of growth , that the leadership individuality of the head...
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