The managerial challenge is to keep conflict at a moderate level (where it is most likely to stimulate creative thought but not interfere with performance . Conflict should not become so intense that individual parties either hide it or escalate it to destructive levels (Newstrom Davis , 2004 . Within these three levels of conflict , conflict resolution procedures involve multiple dimensions : procedures and diverse participant roles for handling conflict , implicit as well as explicit teaching of understandings and skills , and patterns of interpersonal...











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