I want this complaint be attended to within ten minutes and I like to have an explanation for this lapse from you . I take the passbook and return within ten minutes , the mistake duly corrected .By that time , the Regional Manager has cooled down . and I say , ``Sir , the Officer of the concerned department is waiting outside the cabin , and seeks permission to meet you ' ``What ' asks the Regional Manager ? ``Are you not in charge of this department ? Why don...











SUBJECTS

