Dell to be an 'off-the-charts introvert ' and such an admission from him had to have been painful and pride-swallowing . But in the closer analysis , Dell was just utilizing his ``interpersonal ' management role as what Mintzberg has previously emphasized in his management model . The success of how Michael Dell manages the company that has elevated it far above its direct selling business model . The secret might be situated in his belief that the status quo is never good enough , even if...











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