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QA ensures that every team has good people with great quality in it which in turn supports leadership . How does it do it ? According to Kemp (2005 , QA helps define and organize ideas through : Product re-engineering , Process re-engineering , Evaluation of customer satisfaction and customer service information , Communication across departments and Communication with vendors

QA helps us to examine the defects in a particular product or a process , through scientific analysis and various audits , providing sufficient data that are objective . This in turn ensures fewer errors and defects . It also helps us

find better ways of doing the same work and that the consistency is met . It helps leadership decide whether the product or the process has to be redefined . QA helps identify various quality problems that occur due to lack of communication- be it communication across departments or communication with vendors . This supports leadership in identifying the minimum communication that is required to resolve these problems . It also helps in making sure that the individuals are updated and have sufficient knowledge . By identifying and ensuring the above , QA not only helps individual development , but ensures that customer feedback reaches the leadership This feedback is then evaluated and used for redefining the product or the process in the organization

QA when supported and sustained can add real value to the organization (Kemp , 2005 ,

.126 . By identifying the skills that an individual possesses and the skills that are needed , by making sure the process requirements are met , by providing various ideas that can reengineer the process or the product and by calculating the necessary plan of action QA helps leadership take better decisions as well as deliver excellence and customer satisfaction which is the primary goal of any leadership in management . Thus , we can successfully conclude that QA helps and supports...