Paper Topic:

service management

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Factors to consider while choosing a new strategy in service organization

As a matter of introduction , there are many issues which arise in the area of management and maintenance of a service industry in a way that it satisfies the required customers . Brian (2005 ) noted that , service industries are quite challenging since in most cases a company deals directly with utilizers of the services as opposed to companies dealing with goods which may take a long chain from the producer to the consumer

. This therefore puts service industries in greater requirement to polish up the services provided to the customers . It is from this point that there is always need for new strategies in any given service industry so as to always satisfy the customers . Due to the uprising completion from various competitors in the areas of service delivery there is therefore the need to examine the system for the organization to know whether they are working as per the expectations and whether their customers are satisfied . This essay is going to look unto the various issues which any service industry should put into consideration when selecting a new strategy for the organization

To start with , the organization should perform a thorough survey of the current strategies which are in operation and come up with all the areas which require improvement or amendment . This survey should cut across all major sections of the organization and should be specific in assessing the areas which require review . After the survey , the organization shall be in a position to see and highlight the areas which need deeper review than the others . It will therefore be an easy task for the organization to implement any new strategy . The organization therefore needs to come up with the various procedures which have been designed for change of any of their sections . The evaluation process should endeavor to check on employees of that organization , the customers the organization deal with as well as the suppliers who provide the organization with any type of good or service

Consequently , the organization has to be able to assess its employees in relation to the value of work the organization is getting from the employees . To examine how much input the employees are placing to the company , the organization need to check on all the available departments separately . In each and every department there need to be complete details on the performance of each and every employee . This in itself shall help the management to understand the various areas of improvement which each and every employee requires . Employee evaluation will also help the management to gain any relevant information concerning poor performance of the employees and therefore design the way forward . When employees lack the required skills and knowledge , this put the organization in a threat from the competitors and this can bring about great loss to the company . The employees can seem to be working at a certain level without coming up with the necessary...

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