sales people motivation

Sales , banking , people and motivation

Name of organization selected : Allied Banking Corporation , a commercial bank

Nature of the industry

A bank accepts deposits and lends funds out of these deposits . It is the organization 's prime duty and responsibility to safeguard depositor 's money and variables upon offers and placements of investments as matters of generating income

Subjects of concern

Allied Banking Corporation has been operating as a commercial bank for over thirty years increasing its number of branches in the Philippines to over 283 sites and a lot

of other international representative units strategically place globally (Alliedbank 2005 . The following areas of concern were noted during the study and research of the organization

Technology and globalization . The website of the bank HYPERLINK "http /www .alliedbank .com .ph " http /www .alliedbank .com .ph lacks online chat mode for online inquiries that needs immediate attention Foreign rates are not updated early first thing in the morning . I used their emailing system for a simple ABA number inquiry of their correspondent bank in U .S .A . and I was not given the correct answer instead I was asked to make a search in their correspondent bank 's website . It was a simple inquiry and yet their customer service representative cannot supply a handy answer . Basic things they should know when they are out there in the field . Online banking is powered by Bancnet online with a fund transfer mode facility that does not function even for same bank local transactions . There is no president 's message in their president 's message page . I used the email provided for the president 's message and I was wondering if it has a link since it does not have a pop up window . Anyway I sent an email to the email address that was given and until now there was no reply received from the president nor did I receive any auto email responder . The online banking page does not have an online application form for opening of new accounts where clients can manage filling up the new accounts form first then go to their desired branches for the presentation of needed requirements and signature . Compared with HSBC website , page for forms and documents can be downloaded at HYPERLINK "http /www .hsbc .com .ph /ph /forms /forms .htm http /www .hsbc .com .ph /ph /forms /forms .htm , HSBC I think has more of an edge to customer service and global banking . There is no toll free phone service number provided for phone call queries . An organization as global as Allied Bank managing without the recent technology to enhance full-bloom customer service relationship management system . I wonder if one loses his AT card in the middle of the night can sue the bank for failure to provide the facilities to call without paying in case of loses if at that time he does not have any funds to make a paid call to the Head Office regular hotline number and nobody in the nearby branches is...