Paper Topic:

organisation design and technology

Running Head : Critical Analysis Report - American Express

Executive Summary

This purpose of this is to study the various organizational structures followed by businesses to align resources to enable them to achieve the objectives of the firm . The organization structure varies across organizations as per their need , which is triggered from their size , operating locations , scale of business , variety in the product and services

American Express has been taken as the case organization to study the application of the organisation structure theories . The secondary source analysis was used as the methodology

to study the organisation structure and subsequent key issues , findings and solutions at American Express Various journals , magazines and books were used for the research , as given in the reference section . Though , the primary data collection is out of the scope of this study , the lack of it , is one of the major limitations of the study

American Express Company , a .k .a . Amex , was found in the year 1850 . The company started with the initial line of business as a courier delivery organisation . Over the years , Amex had been adaptive the external business environment and hence , kept changing business lines according to the current market situations . Amex is a diversified global financial company with operations in Travel related services , Credit cards financial advisory (Lanman , 2008

Key issues found with Amex organizational structure were the current recessionary trend , its highly bureaucratic nature , slow decision-making process resulting in impediments to innovation and loss of customer centric focus . The solutions to...

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