What makes a memorable manager? Support your essay with secondary research.

Running Head : MEMORABLE MANAGERS

The Most Memorable Managers Promote Learning Without Fear

Student Name

Open up any scholarly database with the hope of finding information about good management techniques , and the experience will be overwhelming . Everyone has an opinion about what good and memorable managers do - or don 't do . Personally , I 've found that a good manager is one who allows learning opportunities , and expects mistakes , but makes the employee feel like it is not the end of the world

I spent more than two months performing an internship at

the Park Hyatt Hotel Toronto . Adam was the department manager , and the person I usually reported to . I think Adam was a good manager who left an impression on me for a few different reasons

During the first week of my internship I missed a day of work . I had been invited to the Royal York Hotel and I was so excited about being able to dress nicely , and receive a free meal , that I sent Adam an e-mail on Wednesday , asking him if it was okay if I missed work on Friday . He said it was alright , but he suggested that I was available for the rest of my internship , because it was only two days per week Even though he wasn 't angry , the way he said it made me realize that I needed to treat my internship the way I would treat a full-time job . Pat McAbee (2002 ) wrote that a good manager would let employees know exactly what is expected of them (p . 39 . One of the reasons this incident sticks out in my mind is because Adam let me know that he expected me to be present every day after that first week

According to Tom Terez (2001 , good managers provide plenty of learning opportunities (p . 24 . I think that Adam , along with co-workers Atik and Julius gave me time to learn the things I needed to learn . Whenever I had free time , I was allowed to go to the liquor shelves and try to memorize the name of each liquor , as well as the shape and color of its packaging . I also had time to look at websites so that I would know the ingredients of the liquor . I learned what liquors went best with what foods . I was able to increase my product knowledge which would be an advantage in the future when I worked in the hotel food service sector . This might not seem like a big deal , but it was to me because I appreciated not being given busy work . I was able to spend slower times of the day learning something that would still benefit me once I was no longer an intern

Finally , I will always remember the trust Adam put in me . Some days we would have 10 to 20 huge boxes of wine , liquor , or food delivered Sometimes I was alone with very expensive products , even though I was only with the hotel for two-and-a-half months...