The importance of employee motivation in the hospitality industry. A Case Study of the bar and restaurant

(Nickols 2007 ,

br 14 . As a result , the hospitality industry becomes more susceptible to low productivity

In spite of salary increase , discrepancies and inaccuracies in performance appraisals can demotivate employees by destroying the risk-taking and innovating spirit and enthusiasm . The current performance appraisals hold employees responsible for errors whose occurrence might be as a result of flaws within the organisational system (Nickols 2007 ,

. 15 . As a result , gross injustices may be realised in cases where system failures occur often as employees are held accountable for issues brought about by

the system . Systems in hospitality industry have flaws and are therefore prone to breaking down and biasness . This makes it vital for performance appraisals to take into account such issues in employee evaluation since they influence their performance

The ability of an individual plays a crucial role in determining his or her level of performance . Ability comprises of mental and physical capacities that enable an individual to showcase a certain set of skills (Huber 2006 ,

. 651 . An individual must have knowledge , experience and skills which constitute ability in to complete a given task successful . As a result of ability being an innate capacity individuals have different abilities and disparity is realised on their performance level regarding a particular task

The job part of performance appraisal specifies work standards and the skills , knowledge , and abilities which are deemed necessary for the job . Following job is personnel selection in which individual capabilities are matched with key requirements for the job position (Huber 2006 ,

. 651 . Ensuring high accuracy during personnel selection and provision of training to mold the abilities is the key to realisation of high performance by an employee . Moreover motivation of such individuals also comes in handy since it influences the vigor and diligence in the application of the...