Paper Topic:

hospitality management

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TOC \o "1-3 " \h \z \u HYPERLINK \l "_Toc5 " Table of Contents PAGEREF _Toc5 \h 1

HYPERLINK \l "_Toc6 " 1 .0 Overview of the Catering Industry PAGEREF _Toc6 \h 2

HYPERLINK \l "_Toc7 " 2 .0 Factors Influencing Consumer Expectations and Comfort PAGEREF _Toc7 \h 3

HYPERLINK \l "_Toc8 " 3 .0 Difference in Expectations and Perception PAGEREF _Toc8 \h 7

HYPERLINK \l "_Toc9 " 4 .0 Case Study : Hilton Hotel Corporation PAGEREF _Toc9 \h 8

HYPERLINK \l

"_Toc0 " 5 .0 Conclusion and Recommendation PAGEREF _Toc0 \h 9

HYPERLINK \l "_Toc1 " References : PAGEREF _Toc1 \h 10

HYPERLINK \l "_Toc2 " Appendix I PAGEREF _Toc2 \h 11

1 .0 Overview of the Catering Industry

In the ancient times , hospitality was observed when a traveler or a stranger was taken care of . But this is different in the current situation where hospitality embraces food , accommodation and drinks normally constituted of businesses that provide hotel and catering services on a commercial basis . In the hotel and catering industry giving of food and beverages away from home is a major activity that makes up the business . A variety of drinks and foods are offered in different localities of the industry . A wide range of places where dining out can take place exist and they range from privately owned institutions to global organizations catering in school messes to the most lavish hotels (Sally , et al . 1998

In Great Britain , the hotel and catering industry is a major employer accounting to...

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