confict resolution skills

CONFLICT RESOLUTION SKILLS

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Conflict Resolution Skills

In managing this conflict at hand I will first take a deep breath to control my anger which might lead to unpremeditated answer to the surgeon . Since , I have the knowledge that unless I choose to live the life of a recluse and avoid human contact , I will always experience conflict and therefore the conflict created will not be a strange thing . I will remember that conflicts are normal and unavoidable . I will essentially try to figure out

the source of the problem it might be either differing values- in terms of the surgeons perception , competition over scarce resources-as in this case the surgeon is complaining since a nurse is unavailable to assist him miscommunication or lack of information - in this case the surgeon is not aware that I am the nearest nurse available and I am attending a patient or relationship breakdown -the surgeon and the nurses might have not been in good terms or the surgeon looks down upon nurses and treats them disrespectfully . It is therefore paramount to know the cause of the conflict . In this case the surgeon assumes that the nurses have overstayed on their coffee break which is not the case . I will therefore not utter a word to the surgeon

The surgeon in this case wants his needs to be met and since he lacks patience he bursts out unnecessary scorn at the nurses At this point I will endeavor to realize that each of us responds to conflict in different ways . If I understand the impatience nature of the surgeon then I will have to accommodate it . If he is a surgeon I do not understand quite well then I will persevere to get to know him . I will not answer him since emotions could override reasons . Once I understand the reason , approaches and responses that may lead to conflict between me and the surgeon I will be at a better position to resolve this crisis

I will be very critical with my response since firstly , the surgeon might be displacing anger from elsewhere and thus if I respond negatively then our relationship will be in the balance . My aim in this case will be to ensure that I have amicable relationship with whoever I work with since if not so I will always be under stress thus affecting my performance . I will respond to the surgeon with a lot of humility and concern such that he /she will realize that his shouting was indeed uncalled for . The surgeon in the long run will strive to mend fences after realizing his mistake

I also could persevere at the time and not comment about the surgeon 's behavior since at the time he /she is shouting he is angered by the nurses ' actions of staying for long during their coffee break , so talking about it at the very moment will bring more conflict Probably after some a few days I would invite the...