A comparative Study of HR Practices in Pakistan and UK Organisations

A Comparative Study of Human Resource Practices and Job Satisfaction in Public Healthcare Organisations in United Kingdom and Pakistan

A Dissertation

Presented to UCE Birmingham

In Partial Fulfilment

of the Requirements for the Degree

of MSc in International Business

Submitted By

___________

Student ID

ABSTRACT

Identification of important issues that determine job satisfaction of nurse may allow managers to develop strategies to increase job satisfaction nursing staff . The problem of the current quantitative research was to examine and compare the nurses ' job satisfaction at public

healthcare organisations in U .K . and Pakistan . The purpose of the current study was to determine whether there were differences between factors and level of job satisfaction among nurses at two hospitals . The current quantitative research data were collected by using the Index Work Satisfaction (IWS ) questionnaires (Stamps 1997 . The sample for the current research was nurses who were employed in NHS and PIMS hospitals .For this study , a survey will be utilised as the primary method of acquiring the research data . The questionnaire will be comprised of closed-ended questions to get an accurate and complete data . The sample will consist of 53 employees from public healthcare service providers in United Kingdom and Pakistan . The sample of employees will be chosen randomly , however , the research will attempt to get a wide range of individuals

The findings revealed that nurses are dissatisfied with the amount of work required , lack of time to deliver quality care administration who are perceived to be out of touch with daily problems and lack of involvement in policy decision making . Different components that influence job satisfaction between NHS and PIMS nurses were also reported . NHS nurses reported twice as many dissatisfiers than PIMS nurses . The overall job satisfaction indicated that work satisfaction on both the NHS and PIMS hospitals is fairly low , according to Index of Work Satisfaction . However , PIMS has a higher level of job satisfaction than NHS

ACKNOWLEDGEMENTS

The author wishes to convey sincere appreciation and gratefulness to all those who helped , who inspired , and all those who supported throughout this research . I especially appreciate my professor and supervisor Dave Smith for his full support and for his constructive feedback and who was an integral force behind my dissertation 's completion . Without his valuable assistance , this dissertation would not have been possible . My special thanks to my relatives and friends for their unfailing love support , and encouragement . They provided me with immeasurable delight motivation , and strength to complete this dissertation

TABLE OF CONTENTS

Abstract .ii

Acknowledgements .iii

Table of Contents .iv

List of Tables .vii

CHAPTER ONE - INTRODUCTION

Statement of Problem .1

Public Healthcare Organisations within UK and Pakistan .3

Health Sector in Pakistan .4

Healthcare and National Culture .6

The U .K . Health Service System .6

National Health Service .6

Scope of Services .7

Human Resources .8

Purpose of Study .9

Research Questions .10

Research Design and Methodology .11

Overview of Study 11

Summary .12

CHAPTER TWO - LITERATURE REVIEW

Overview .14

Health Human Resources Management .14

Overview...