essay #76530
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| Type of paper: | Essay |
| Subject area: | Communication Strategies |
| Academic level: | College |
| Style: | APA |
| Size: | 28.5 kB |
| Word count: |
461 words/2 pages
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| Mark awarded: |  |
| Author: | Adriene Martin |
| Date submitted: | 2008-11-22 00:44:16 |
| Rating/Votes count: |
 
4.50 / 6
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| Tags: | organization, communication, business, companies, organizational, marketing, distribution, management, organizations, networks, formal, platform, discussion, informal, channels, mediated, Social Work Practice, Communication Theory, Written Communication, Communication Research, Formal Communication, Discussion Marketing |
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Communication Channels 1 Introduction An Organization Communication structure comprises of two channels i .e . Formal and Informal . Formal Communication channel is generally controlled by managers or other high designated persons . Organizational relationships are controlled by one 's role , authority is viewed by managers as which conforms to a top down configuration (Monge Eisenberg , 1987 . Even though Formal Communication channel is considered as the most effective means of communication there are some demerits to consider in , such as delay in messages , absence of feedback . etc . which are considered as the most important means of Communication Channels . Where as Informal Communication Channel is also practiced by many Fortune 500 Companies like GE and Wal-Mart . It is also called as Grapevine Communication . Informal recognize a variety of needs including social ones which are not used in Formal Communication Channel . Informal Communication relationships in an Organization may be less rational than formal systems (Johnson , 1993 . The most difficulties that companies face with Informal Communication are Multiple Messages and Devaluation of Interpersonal communication process (Joe Luft , Johari Window Explanation . Organizational Methodologies in Communication Channels Organizations maintain certain cautions during the implementation of Communication policy . Many Companies mark certain Communications Channels as TWP - Time Wasting Potential , which involves delay in messaging (Explained by Martin Kuhne of Ibis Associates , Sep 2004 . Many companies which as Six Sigma implementation standards use effective form of communication channels , where there is 0 error rate . Companies like SME 's and Small Sized Communication Channels 2 Companies follow certain Channels with some basic error rates . European Companies started training there employees on different Methodologies of Communication to increase employee and employer relationships . Customer Service Oriented Companies like call centre and service centre make there employees efficient on communication channels to deal with there clients . Indian Outsourcing Industry conducted several workshops and induction programs for employees to maintain certain standards of communication . Improvements in Communication Channels Often Conflicts among management and employees stem from poorly defined tasks and expectations . This happens due to not implementing of proper Communication Channels by Organizations . Organizations can achieve maximum efficiency from Work Groups and Teams by implementing the tasks such as defining clear and procedural working style , Increasing Informal Communication Channel throughout the organization , Providing opportunity for team members to share there views and ideas with Top Management , Developing responsibility on companies business and Induction Programs and Workshops on Communication training . Recommendations Combination of both Formal and Informal Communication Channels in an Organization . Team Tasking - Every team should be given certain work and communication procedure to follow which decreases free time and improves work standards . Interpersonal Communication Culture Development - Which was started by Berkshire Hathaway in 2004 is an important Communication tool to lower the management issues . Communication Advice Cell - Organizations should implement an idea of establishing Advice cells in which management issues are discussed... |
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