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Paper Topic:

business comunication

The message from my boss ' sent to the employees ' transferred from the Hong Kong department to the States , which sounds like I wanted to welcome you ASAP to our little family here in the States . It`s high time we shook hands in person and not just across the sea . I`m d as punch about getting to know you all , and I for one will do my level best to sell you on America ' isn 't a textbook example of successful cross-cultural business communication

First and foremost , this message isn 't audience centered . It

's obvious because the boss doesn 't talk about feelings and concerns of the employees but rather about his own emotions and expectations . The most vivid indicator is the use of pronoun I ' instead of you

Moreover , the message is characterized by a certain flavour of informality . I strongly deem that this is unacceptable , especially on the first encounter . In e-mail communication , [a] certain degree of formality is required . Just because e-mail tends to be more immediate and personable , it doesn 't need to get personal (Pearce , 1999 para .2

The use of niceties ' is abused in the message . Niceties are okay to a point , but don 't overdo it . They waste space and reading time for your correspondent . Furthermore , they are usually idiomatic and difficult to understand by someone not absolutely fluent in your language . As mentioned above , people in many countries find the friendly nature of Americans over-bearing at first encounter , so , be courteous but go easy with the courtesies (Pearce , 1999 , International Considerations , para .2

However , I won 't advice making the message too formal . More so than in the West , it is important for Chinese employees to feel that they have a good relationship with their boss . Chinese employees must feel that their boss cares for them personally and professionally (Gross Lepage , 2001 ,


My further advice will be adding a line or two to the message - it 's extremely brief and can be considered a sign of ignorance . Today all [c]orrespondents frequently try hard to be brief . This is desirable but business messages will usually be longer than personal notes . It is important , also , to communicate - don 't kill understanding with brevity (Pearce , 1999 , The Message , para .1 ) In the Eastern business culture , employees who feel unvalued or unwanted are likely to leave , even if they are paid well (Gross Lepage , 2001 ,


Therefore , I 'd advice to revise the message in to make it more efficient and culture sensitive


Pearce , F (1999 . Business Netiquette International . Retrieved October 15 , from HYPERLINK "http /www .bspage .com /1netiq /Netiq .html http /www .bspage .com /1netiq /Netiq .html

Gross , A , and Lepage , Sh (2001 . Employee Retention : Building an Effective Strategy to Retain Your Top Chinese Employees . Pacific Bridge Inc . Corporate Relocation News . Retrieved October , 15 , from HYPERLINK "http /www .pacificbridge .com /pdf /pub_china_2001_retention .pdf http /www .pacificbridge .com /pdf /pub_china_2001_retention .pdf...

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