Week 8 Review of Case Study

Critical Review : Chapter Enrichment Program Teams

At the Evans County Chapter of the American Red Cross

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Jeffrey T . Polzer and Anita Williams Woolley 's case study entitled Chapter Enrichment Program Teams at the American Red Cross reviews the programs and plans of the national organization American Red Cross particularly in the situation of one of its chapters , the Evans County Red Cross Chapter . The article is a very thorough and detailed study that tackles ideas of leadership , team performance , and program planning for an organization 's

well-being . This critically reviews the case study of Polzer and Woolley , highlighting the essential issues raised by the two authors on the strengths , weaknesses , and the efficiency of the team who conducted the Chapter Enrichment Program in the Evans County chapter

Chapter Enrichment Programs (CEP ) are defined as a review of the local chapter operations and make recommendations for improvement (Polzer and Woolley , 2004 ,

. 2 . The program brings together teams of Red Cross professionals , with usually five to eight members , to observe and evaluate different chapters around the nations , with the main objective of evaluating a local chapter 's efficiency and recommending plans that could help the local chapters increase their thoroughness performance , and service . This enhancement programs are important in improving the function and service of the local chapters of the American Red Cross . But over the year , the capability of the team members to effectively evaluate had grown worrisome

Polzer and Woolley 's study follows one case...