Week 4 Case Questions

Week 4 Case Questions

What is Arpey attempting to influence American airlines employees to accomplish

Gerard Arpey , influence American Airlines employees by getting trust to accomplishing harmonious relationships . Talking to the union leader to gain support and work cooperatively . Open communication to all and showing that he can be trusted through implementation and support

Which Influence tactics is Arpey Using to influence American airlines employees

Arpey used tactics in influencing the American Airlines employees by keep visiting the cities every two weeks where American had operations to conduct town

hall meeting . By getting rid of using expensive arts in the office and replace it with American Airlines memorabilia . These give positive impact on the part of flight attendants . By implement an open door policy with officials , returning phone calls , soliciting their advice on critical company issues . The most important is the constant emphasizing on the importance of getting regular members involve in helping the company

What else might Arpey do as a leader to help American survive

In for the company to survive , Arpey initiate through the employee relations and human resources staff , to hire a consulting firm The group help in establishing Joint Leadership Team , that chaired by the CEO and the national presidents of the Airline 's three organized labor groups , flight attendants , pilot , and the ground workers . This team holds meeting once a month for strategic plans to labor grievances and customer service improvement

Reference

Tahosincioglu , E . Back from the Brink ' Represented with permission . Workforce , December 2004 . Copyright Carin Communication Inc . www .workforce .com...