Various

ACTIVITY

ACTIVITY

1 .1

Think about the communication activities that you are involved with in your job . On a typical day - list the different types of communication you are likely to initiate yourself

My job is PA /Office Manager and my usual communication activities include

Communication with the bosses (upward communication0

Communication with staff /employees 9downward communication

Communication with clients (external communication ACTIVITY

ACTIVITY

1 .2

Think about two examples of communication where you work . Firstly identify a communication experience where the message got through

br things happened and everyone was satisfied with the outcome .Describe the situation here

Example : informing the team of the move to Oxford

One example is when the suggestion box was introduced . The human resources department and the management staff held the introduction in a meeting . Everybody knew about the suggestion box and , up until now , we are using it effectively

Another example is when the team will be required overtime work for four Saturdays . The reason was well-explained in the over-all management-staff meeting , and managers were ready to answer questions about it all the time . There was no violent reaction whatsoever and the staff cooperated

Identify from the six stage process what elements you consider contributed to the communication 's effectiveness

1 . THOUGHT

Example : the move to Oxford has been confirmed by my line manager . It is now time to let others in the team know about the arrangements

The reason and processes of the moves , such as putting a suggestion box and having overtime work , was clear with the managers , and so they were able to pass on the information effectively to the staff and employees

2 . AND PRESENTATION

Example : I need to make a list of the key issues of interest to the team . This will include : when it is going to happen , who will be involved , what the interim arrangements will be and what will happen to those people who do not wish to go

The key issues must be properly organized and put in an that will be logically understandable for anybody , especially the team

3 . PASSING THE INFORMATION ON

Example : I arrange a meeting that everyone can attend so that everyone can hear the same information at one time and can have the opportunity to seek further clarification through asking questions

The key issues were raised in a conference , and explanation was done Questions were answered and suggestions were welcomed

4 . TAKING IN THE INFORMATION

Example : By getting everyone together I could look around the room and see if anyone looked worried , concerned or confused about my message

The staff /employees were observed . If anyone look worried or confused they were asked of possible queries and if they raise any those were answered until they were satisfied

5 . UNDERSTANDING

Example : I asked each member of the team in turn to state back to me what their understanding of the arrangements were

The members of the team were asked if they understood why the moves were done , and that...