Use case information to create a training and mentoring program

Objectives Of The Training To be able to provide instruction in the development of full-range service packages tailored to individual accounts To convey relevant skills and knowledge in communicating with facilities managers , health care professionals , and operational executives in their customers ' organizations To mentor and train the employees of Interclean , Inc . in aid of achieving their new mission by means of servicing its customers Teams and Accounts Team A Shane Huck Dona Wilson Mark Pierce Eric Borden Dennis White Team B Jim Martin Tom Gonzales Susan

Burnt Terry Garcia Ving Hsu Teams Responsibilities Team A Responsible before sales Is responsible to look for potential clients and in closing an account Team B Responsible in post sales Is in charge of maintaining closed accounts Team A Identify the target and make relevant research Establish rapport and a contact person Formulate a plan for the specific clients in terms of their needs and in consideration of government regulations Make a proposal for the organization Conduct meetings and follow ups Team B Organizational accounts that are established Contact networks are created maintained to and fro the company the client organization Client training is conducted in light of recent researches Means of communication are opened to provide for an avenue through which feedback is received Evaluation through research should be conducted

Communication Skills Training Establish a good first impression with those whom you are talking with Identify the level of communication and language needed As much as possible , prepare before the meeting with regard to the points needed to be raised throughout the discussion Keep pointers of the responses taken and ensure that everything is clearly noted after the conversation Always keep a professional tone that still holds the humor as needed Measuring Effectiveness Criteria of Effectiveness Increase in number of new and existing accounts Trends of client businesses Turnover rate of accounts Rate of positive /negative /neutral feedback Compliance with health standards Employee growth...