Unit 2 IP Effective Communication - Medical Office Procedures

Running head : COMMUNICATION IN HEALTHCARE

Effective Communication in Healthcare

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University

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Subject

Effective Communication in Healthcare

Effective communication is always necessary within the family , social and business context . Even in the healthcare system , any group could not function properly in the absence of effective communication . Effective communication , which involves the sending and receiving of message between the source and the receiver , is important in providing excellent customer care in the health care industry

Communication is a process wherein a person transmits ideas or feelings to

another person or group of people ' It is composed of three elements . The first element is the source , which could be the sender transmitter , or speaker . The second element is the symbol or symbols that the person used to compose and transmit the message . These symbols could comprise of words or signs . Lastly , the receiver is the listener or reader . These elements are interrelated and dependent on each other towards an effective communication (Dynamic Flight , Inc , 2003

According to Aristotle , the success of communication largely depends on the receiver . This means that no matter how long the speaker prepares his or her messages and selects the channel , if the receiver does not understand the message , no effective communication took place . The importance of the audience as receiver of the message is sometimes overlooked , especially in the medical environment . In most cases , health care providers are more concerned over their message and themselves as the source . And yet , they forget to acknowledge the receiver at...