Unit 01 - Foundations of IT Management

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Write your abstract on this page .Kucera Clothiers

Proposal

The implementation of a Collaborative System was chosen because as a distributed organization with multiple units in different geographical locations , with a semi decentralized decision making structure involving a large degree of autonomy in each organizational unit , collaboration between all these multiple units , collaboration and communication between these multiple units is of utmost importance , according to Munkvold

(1998 . Also , Stahl (2001 ) notes that increased collaboration strategies can help increase sales , create opportunities , improve customer service and decrease costs

According to a white by Cisco (Enhancing Business with Smarter More Effective Communications , 2006

Communication-caused delay or disruptions are major problems faced by most business . A Sage Research report found that in a survey , 36 percent of respondents said they typically were unable to reach remotely located colleagues on the first attempt , with 52 percent saying that they had to use multiple means of contact on a daily basis

Communications complexity affects long-term productivity , financial performance as well as business processes reform . Poor communications affect strategic initiatives such as lean or just-in-time production supply chain optimization and customer relationship management

The inability to access , communicate and collaborate effectively with primary players causes decision support outcomes to suffer . A Forrster Consulting study found that many workers find it difficult to quickly assemble team members in real time to discuss a critical problem

Complexity of communications causes resources to be underused or misallocated . Under-use and lack of integration of communication tools such as cell phones , pagers , mobile PCs and PDAs cause investment in developing human talent and enabling technologies to be less effective

A collaboration system , by enabling communication and collaboration between remotely located employees and the company , can addresses and correct these problems . This project will also help Kucera achieve its mission statement of fostering a positive environment that promotes teamwork and co-operation between employees , and its goal of improving communications and operations between the central corporate location in Chicago and the other satellite offices and stores throughout the world

The benefits of a wireless network to connect offices is also to enable and facilitate better communications , however , it is less practical more costly and less integrated and structured than a collaboration system . Furthermore it cannot be extended to cover all the multiple organizational units and employees located remotely or in different geographical network . Hence a collaboration system is more feasible and beneficial , especially since it can be accessed by any employee or organizational unit no matter their locations

The implementation of a CRM system to improve service to customers by tracking customer purchases requires a stable , efficient and reliable communication and collaboration platform to be in place before it can collect , store , analyze and utilize customer data effectively , as described previously . Hence it is not a good choice to implement a CRM system right away

References

Munkvold , Bjorn Erik...