Training and Skills Development

Training and Development Assignment

I have chosen the case 2 , about the DEEP BAY INTERNATIONAL HOTEL where there is a clear necessity to develop a certain strategy for training and development of the hotel 's personnel in order to gain more customer satisfaction and as a result more customers and consequently more profit and better position of the hotel in the market

Part 1 : First of all we will conduct the training needs assessment TNS for the organization in order to identify the key concepts that need the most attention for creating

a good training program for hotel 's personnel . It is true that the Tutors themselves play a key role in the recognition of students needs in this area as they are their first main point of contact . Younger Tutors with less experience often need specific training to help them to be able to identify the signs which indicate that help may be required . In larger organizations such as universities there are normally professional councilors and mentors available for one to one sessions . In our case it is necessary to employ tutors from the outside in order to make an initial introduction to what the staff 's main goals and objectives should be like and than move on to implementing that knowledge at the workplace

There are often practical issues that need to be dealt with to ensure that students can achieve their learning goals i .e . criche facilities transport issues , times of training and flexibility of training . Many training and further education establishments will address these issues to different degrees depending upon the size of the organization and the facilities and resources available . All of the areas discussed rely upon the correct management systems , administrative systems and infrastructure being in place . To enforce this it is the requirement that any training organization in the public sector involved with awarding bodies such as City and Guilds or O .C .R must have a comprehensive Equal Opportunities Policy in place . This policy outlines the philosophy of the organization in terms of offering equality of opportunity to all and specifically deals with issues such as race gender , disability and age . The policy is available for public scrutiny and it (or parts of it ) is quite often on display within the public areas of the organization

Once the policy has been established it is essential that it is reviewed regularly by a nominated department and kept up to date with current guidelines and legislation . All tutors , by the nature of the work that they do , must have excellent communication skills and be able to relate to individuals on a personal basis . This ability helps them to spot potential problems early and avoid unnecessary complications . It is also necessary to ensure that all students are aware that they can talk to their tutor in confidence about any problems that they may have Development of communication skills for students is now becoming an essential part of the course content of many courses particularly NVQ...