Totao Quality Management

p 1

TQM Name

University

Tutor

Course

Date :Outline

Outline 2

Abstract 3

Management Style 3

Hewlett Packard 4

Ritz Carlton Company 5

Conclusion 6

References 8 Abstract

places a lot of emphasis on quality , participation of all of its members and aiming at long-term success through customer satisfaction (Hakes , 1991 ,

153 ) This style of management hopes to create standards of quality in every process in the organization Examples of fields that widely use TMQ are the manufacturing and service

industries . takes into account two major facets the quality of the products and services that the company is offering to consumers and the quality of return (Hakes , 1991 ,

153 ) to satisfy the owners of the company The source of this management style (TMQ ) has never been clearly defined but the expression itself started appearing in the 1980s

Management Style

Each company adapts a style of management that closely resembles that of its founder and one that would serve its needs effectively . The best way to determine which style is successful is when you look at the growth and performance of the company . Research has shown that companies that adapt a compared to other companies they are competing with . In this article , we will focus on the giant technology firm , Hewlett Packard which has been in existence...