Total Quality Perspectives in Management

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Introduction

Managers and leaders of corporations are always looking for means to effectively manage their operations and ensure the quality of their processes , their products , and their services . This is important if the company is to ensure that everything in the organization is working according to specifications and to standards of quality . In this regard the in recent years given the recent developments in ensuring quality at all levels of the company (Abrahamson , 1996

One of the overriding goals of TQM

is for customers to be satisfied with the products and services being offered by the organization . TQM has grown as a framework in management and it is now being used extensively in different industries such as manufacturing , the services sector , and even the government sector . Through the use of TQM , organizations can ensure the satisfaction of the customers while significantly generating savings on the costs associated with the operations of the organization (Abrahamson , 1991

The business environment in the twenty-first century is very different and management has become more complex . This is because of the many changes to processes and procedures brought about by the revolutions and developments in communication technologies all over the world . As such business all over the world can now take advantage of these communication technologies in implementing their business contexts

This essay explores the nature of different factors involved in this framework . After establishing what TQM is , it will proceed with a review of Perspectives in Quality , edited by Michael Stahl (1999 ) and look at major concerns and issues that are important in the implementation of TQM . The book review is more than just an enumeration of the main s of the book but rather , it also embarks on providing some updates of what has been going on in the field of TQM in recent years since the book has been written almost a decade ago . exported to Western countries in the mid-1980s . Through this particular approach in management , there is a focus on the whole organization - its culture , processes , and even structure that seek to maintain a high level of customer satisfaction . There have studies conducted studying the effectiveness of TQM framework . The findings of studies indicate that around 20 to 36 of the companies that use TQM were able to improve their quality , competitiveness , productivity and cost-effectiveness . There are also observers who consider TQM as nothing more than the latest management fad , which managers will get over pretty soon (Ponzi Koenig , 2002

Yet , the implementation of TQM has been proven to be effective in most first-rate companies . It goes without saying that there are companies who cannot handle TQM effectively . Instead , the experiences of effectiveness companies that handled TQM should be looked at and adopted . Perhaps , the most effective manner of implementing TQM is to train the senior management of the company as well as the personnel involved in the research and development of new products and services and the customer service personnel of the organization...