Total Quality Managment: How can it Benfefit Small Non-profit organization ?

TQM is a management approach for an organization , centered on quality based on the participation of all its members and aiming at long-term success through customer satisfaction , and benefits to all members of the organization and to society TQM that management consists of planning , organizing , directing , control and assurance . Then , one has to define "called satisfy the needs of the shareholders , Quality of products and services to satisfy some specific needs of the consumer (end user ) and Quality of life - at work and outside work - to satisfy the needs of the people in

br the organization . This is achieved with the help of upstream and downstream partners of the enterprise . To this , we have to add the corporate citizenship , i .e . the social , technological , economical political , and ecological (STEPE ) responsibility of the enterprise concerning its internal (its people ) and external (upstream and downstream ) partners , and community . Therefore , goes well beyond satisfying the customer , or merely offering quality products (goods and /or services . Note that we use the term consumer or end customer . The reason is that in a Supply Chain Management approach we don 't have to satisfy our customers ' needs but the needs of our customers ' all the way to the end customer , the consumer of a product and /or service . By applying this definition an enterprise achieves Business Excellence , as suggested by the Malcolm Baldrige (American ) and the EFQM (European ) Performance Excellence Models

TQM in manufacturing

HYPERLINK "http /en .wikipedia .org /wiki /Quality_assurance " \o "Quality assurance " Quality assurance through HYPERLINK "http /en .wikipedia .org /wiki /Statistical_method " \o "Statistical method " statistical methods is a key component in a manufacturing organization , where TQM generally starts by HYPERLINK "http /en .wikipedia .org /wiki /Sampling_ 28statistics 29 " \o "Sampling (statistics " sampling a random selection of the product . The sample can then be tested for things that matter most to the end users . The causes of any HYPERLINK "http /en .wikipedia .org /wiki /Failure " \o "Failure " failures are isolated , secondary measures of the production process are designed , and then the causes of the failure are corrected The HYPERLINK "http /en .wikipedia .org /wiki /Statistical_distribution \o "Statistical distribution " statistical distributions of important measurements are tracked . When parts ' measures drift into a defined "error band , the process is fixed . The HYPERLINK "http /en .wikipedia .org /wiki /Error " \o "Error " error band has usually a tighter distribution than the "failure band , so that the production process is fixed before failing parts can be produced

It is important to record not just the measurement ranges , but what failures caused them to be chosen . In that way , cheaper fixes can be substituted later (say , when the product is redesigned ) with no loss of quality . After TQM has been in use , it 's very common for parts to be redesigned so that critical measurements either cease to exist , or become much wider

It took people a while to develop tests to find emergent problems . One popular test is a "life test " in which the sample product is operated until a...