Total Quality Management in manufacturing/service organizations

Eliminate slogans , exhortations and targets for the workforce

Eliminate numerical quotas for the workforce and numerical goals for management

Remove barriers that rob people of pride of workmanship , and eliminate the annual rating or merit system

Institute a vigorous program of education and self-improvement for everyone

Put everybody in the company to work accomplishing the transformation (American Society for Quality , 2008

Literature Review

The important issues to discuss when thinking about TQM is whether it is relevant in making better products and making industry more profitable One study

to discuss the relevance of the theory is the , Quality Management : Is It a Fad , Fashion , or Fit ' Fads and fashions are part of management science , and some understanding exists as to why they arise . There is , however , a degree of difficulty in understanding why some fads and fashions burst onto the scene and then just as quickly decline while others seem to last longer and eventually become part of recognized management theory (that is , a fit (Van Der Wiele Williams Dale ,

. 1 , 2000 . The question to the management professional then is whether this was simply a trend that created a series of buzz words in industry for a short period of time or if it is a legitimate management tool . This specific question is the most important part of the discussion of TQM

Research on TQM within European universities has also followed the fad-to-fit trend . Many universities started activities in the field toward the late 1980s , but as pointed out by Van der Wiele and Dale (1996 ) the number of universities and academics actively researching the subject has decreased . It also appears that those academics who are still active in the field have integrated their research work within their basic discipline - organizations and management (for example process management , human resources...