Total Quality Management

Running Head : TQM

Name

University

Course

Tutor

Date :modern management approach . It is a of culture , attitude as well as the organization of a company with an aim to provide its customers with products and services that satisfy their needs . More often than not , attempts to implement TQM fail in many organizations because top managers do not lead and become committed to sharing knowledge and wisdom of TQM . In its place , they pay lip service to the application of principles of TQM and as a result , this leads to

br us-them ' distribution of duties and responsibilities and further the employees work in seclusion (Barczyk , 1999 :156 . The lack of commitment by the management leads to mistrust and disparagement within the organization . It is worth noting that for TQM implementation to succeed the management should clearly and communicate as many times as possible the reasons for adopting TQM in the organization

According to Imai (270-4 , changing the culture of the organization has also contributed significantly to difficulties in implementing TQM Changing the culture of work in an organization has been viewed as difficult and time consuming especially by the employees . The fear to change their working culture ought to be addressed . The top management must be in the fore front to change from maintaining the status quo Lack of preparedness to implement TQM is yet another road block in many organizations . Prior to implementing...