TigerDirect.com

They have phone , email and chat support and in person support for all customers . It also has a dedicated Tech support for all previous customers based on some conditions . They have compartmentalized their sales and product support for customers , government and businesses

Training marks their efficient product knowledge

They provide training to their employees and sales professional regarding their vast warehouse of products . Knowledge transition from management to the employees is very essential for deep product and sales knowledge so that rendering to customers gets easy

Fine Website layout

The

layout of TigerDirect .com is according to the standards catering efficient page layout , correct depiction of products with their detailed information , rich information content , usability features and many more .Information is easily accessible

Any sort of information is very easy to find out , whether it is for products or service . All kinds of customers are serviced and it manages the tracks them with their site very effectively

4 . Analysis of the economies of the business

The worldwide growth in active internet users has made e-commerce a significant opportunity for sales growth . In 2006 , they had approximately 819 million in internet-related sales , an increase of 169 million , or 26 , from 2005 . E-commerce sales represented 34 .9 of http /www .systemax .com /docs /10K-2006 .pdf . The increase in internet- related sales enables them to leverage advertising spending , reduce printed catalog costs while maintaining customer contact

The following is a brief about their financial status for last three consecutive years

Figure SEQ Figure \ ARABIC 1 : Financial Statement (Source : See http /www .systemax .com /docs /10K-2006 .pdf

Gross profit , which consists of net sales less product cost , shipping assembly and certain distribution center costs , was 342 .9 million , or 14 .6 of net sales , for the year ended December 31 , 2006 , compared to...