Telecommunication System

Running Head : TELECOMMUNICATION SYSTEMS AT WORK

Telecommunication Systems in the Telemarketing Industry

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Telecommunication Systems in the Telemarketing Industry

In every workplace , communication is very important . It is one of the foundations for the success of a company or organization . The advancement in the electronic world has placed an important emphasis on the use of communication at work

In the telemarketing industry , communication is aided by telecommunication services /technologies such as desk and cellular phones , fax , email , computer networks and internet connections . These

br technologies , which comprised the telecommunication systems , are very important for the many different functions needed to bring good results .More and more people rely heavily on these technologies to coordinate work (Mariani , 2000 . Telephones and Internet , particularly , are used by many people in their jobs

Telemarketing deals with customer contact (Tsai , 1995 , and so a telemarketer 's buddy in the workplace is the telephone and computer network . These technologies assist a telemarketer in transacting business with potential customers

Through the Internet , the telemarketer can gain access to products or services that the customers request . Moreover , the Internet allows for easier transaction since all the telemarketers need to do is click buttons . This ease in usage has many subscribed to Internet connections In fact , North America has the highest access rates when it comes to the Internet . This is one of the reasons why the telemarketing industries have used the Internet to conduct business . It can reach a wider audience in just seconds

But the Internet is not just for transacting business with the customers . Because more and more people are hooked on the World Wide Web , industries used this knowledge to make their products and services available online . The industry can establish its own web site and people with access to the Internet can also access the web site no matter where they are in the world

Aside from this , one of the services on the Internet that is useful is e-mail . The telemarketer can send a message through e-mail , especially if there is bulky information to share to the customers . E-mails also prove to be useful when telemarketers need to communicate with other telemarketers or to their superiors

Telephone is another medium in transacting business with customers Through the discovery of optical fiber , this technology has bridged the gap between long distances and has proven to be essential in many job functions

The fastness of contacting customers through the telephone enables telemarketers to answer questions , address concerns and overcome objections immediately . Moreover , the industry reaches a wider range of audience through the use of telephones

The telemarketing department uses the standard phone system with AT T The wireless phones are easier to use and you don 't have to hold it so you can converse with the customers . By just punching a few numbers , the telemarketer is connected to customers who can be miles and miles away Moreover , a telemarketer can perform as many business transactions as he can in just a...