TOTAL QUALITY MANAGEMENT

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Name

College Introduction

organization to ensure that quality is delivered . In this case , quality is the conformance of products to requirements and the fitness of purpose of the service or products to the customers . For the survey of this , The Coca-Cola Company , XYZ Preschool Brooklyn , New York and Copyright Society of America have been chosen in the TQM survey Customers in all organization require that quality is delivered to them In this case value for money is the driving force where customers consider monetary value exchange to the

benefits derived on a product or service

Importance of customer driven quality

In all the three organizations chosen above , customers require delivery of quality so that customer satisfaction objective is deemed to have been delivered . The Coca-Cola Company produces soft drinks for its global customers . XYZ Preschool in Brooklyn , New York serves the parents by adhering to offer quality education to their kids . On the other hand the Copyright Society of USA (CSUSA ) is a non profit organization that seeks to offer copyright services to business people , lawyers academicians and any other individual who desires to seek intellectual property rights protection

1 . A ) XYZ Preschool Brooklyn and customer drive

This school is dedicated to offering the best early childhood education in the Brooklyn , New York . The teacher-parent bond in bringing up the children is strong in this particular school . In...