Starbucks Performance Management System

Starbucks

The premier coffee company , Starbucks that began as a humble coffee shop in 1971 , is now one of the most successful stores across the globe with over 7000 locations worldwide - growing at 3 stores per day - and over 25 million drinks served every week . The mission of Starbucks is to leave no one behind ' which means that it focuses on educating its employees (baristas ) so that they provide the highest quality service to their customers (Hammers , 2003

The essentials of business at Starbucks mean a high quality service where the

customers would be attracted to return to Starbucks because of the following reasons

Pleasing aroma at Starbucks

Variety of coffee served

Likelihood of running into an old acquaintance /friend /neighbor at the store

Friendly baristas

Free samples offered by baristas during good times

This will discuss the performance management system at Starbucks which is essential to maintain the highest quality of service from its baristas in to customers to return to Starbucks to fulfill their coffee desires

Performance Management System

The performance management system at the Starbucks revolves around each employee it put the individual as the focus where every person who is in direct interaction with him will evaluate him for example his peers subordinates , supervisors and even external interactions such as the customers , suppliers etc . This is related to the 360 degree concept where employees provide their own evaluation along with their evaluation by those surrounding them

At Starbuck each employee is evaluated by...