Topic: Staff Training And Development

Type of paper:	Thesis
Subject area:	HR Management
Academic level:	College
Style:	MLA
Size:	47.5 kB
Word count:	1292
Mark awarded:
Date submitted:	2008-11-22 01:26:01
Rating/Votes count:	5.00 / 3

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Tags:

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TRAINING AND DEVELOPMENT ON CUSTOMER SERVICE AND SATISFACTION .
Introduction
Training is teaching a person to perform a particular job or skill well ,
or to behave in a particular way through regular instructions and
practice . It is the process of preparing for a job and is simply
imparting knowledge on the employee to learn a sequence of programmed
behavior in an attempt to improve performance on the current job or
prepare them for an intended job . It can be defined as a systematic
modification of behavior through planned experience or a systematic
process of changing the behavior , and knowledge . It is a planned process
to modify attitude , knowledge , skill or behavior through a learning
experience to achieve effective performance in an activity . Its purpose
in the work situation is to develop the abilities of the individual and
to satisfy the current and future manpower needs of the organization .
A skill is an ability to execute certain jobs . Knowledge is the ability
to understand how things are done while attitude is the receptiveness
towards things . Training is critical to the performance of employees at
all levels of an organization as it is a motivator and is essential to
acquiring and maintaining skills necessary for optimal job performance .
Development on the other hand is a process which covers not only those
activities which improve job performance but also those which bring
about growth of the personality of individuals .
The main difference between training and development is that training is
a short-term process utilizing...

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