Software Technical Support

Running Head : SOFTWARE TECHNICAL SUPPORT

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Introduction

I once worked with an Organization known as Insert name of any organization where you have worked /work . I got to work one morning and noticed that my system would not boot normally . It gave a message about the system dumping memory . It would shut down by itself and then restart only to end up at the same spot after the next restart . I was extremely worried . I had a didn 't have a clue

where to start from . I called on the Help Desk and a guy known as Simon picked up my call after three consecutive rings Unfortunately , all he could do for me at that point was to take my extension number and promise to call me back within the hour . I didn 't hear from him until two hours later . When the IT Technician came to pick up my Laptop , he told me it was a major problem and that he would have to spend the entire day trying to back up my data and revive the system The whole day was gone and so was my Laptop back the next day , I could only conclude that even though the support was helpful , it hadn 't come on time

The few times I had the opportunity of working with IT users , I noticed that some...