The Smile Factory

Using glances hints , tactless or tactful cues and glares , the guests quickly let the cast member know he or she is letting them down and not living up to the set image (Van Maanen 9 . The employees are taught to be polite in all circumstances . They also understand that it is an act and so they must keep up appearances until they are off stage . They are also made to understand that they are also a part of what Disney is selling and because of that they forfeit their own feelings and prejudices

so that they can appear dedicated and enthusiastic about the work they are doing . Perhaps the most notable surveillance they endure is that of the guests who are a constant reminder that the act must go on . Indeed the supervisor 's close scrutiny fades into obscurity in light of these close looks from children , teenagers and adults who have come to the park to enjoy themselves and expect to be cheered in this fantasy world (Van Maanen 11

In to teach and enforce its culture , Disney ensures that each person working there goes through Disney University where they are taught the values , beliefs and culture of Disney . This culture includes the fact the Disneyland is a world fantasies . They too , like the guests must forget the cares of the real world and take on whatever role they are given . Disney reinforces this with language in the workplace . The employees are all `cast members ' and their work station is the stage Their uniforms also known as `costumes ' are another way of teaching and enforcing their culture on their employees . These uniforms could be anything from jumpsuits , officer uniforms , Pirate 's costume , or a vested pilot of a riverboat (Van Maanen 4 . These uniforms also signify rank with many...