Skills of conflicts resolution

Managing Conflict in Organizations : A Focus on Conflict Resolution Skills

It is an inevitable fact that conflict could occur within an organization . Conflicts could arise whenever disagreements exist in a social situation over issues of substance or whenever emotional antagonisms create frictions between individuals or groups . Managers and team leaders can spend considerable time dealing with conflict including conflicts in which the manager or leader is directly involved as one of the principal actors (Kotter , 1982

However , to think that all conflicts are bad is wrong . This is because some

conflicts are preventive and reduce hindrances to goal attainment Thus , an effective leader or manager can learn to curtail conflict on one hand and to design or to allow its influence on the other , becoming increasingly wise in determining the need for each

Also , keeping conflicts from getting out of control requires communication between participants . Managers need to assure the staff that open sharing can be safe and in their best interest as long as there is respect shown to each other . The open communication should continue until there is consensus

In the recognition of the basis of conflict , people could help in managing it . Recognizing events that are bound to be problematic can allow for effective interventions to reduce their magnitude or to eliminate them altogether . Decisive action is complex , and analysis of the premises from which action was formed is ongoing and interactive . As organizations tend to aim at achieving their goals , knowing how to manage conflicts effectively would be beneficial for every manager and subordinates involved

Thus , what are the effective measures to do when a problem or challenge in organization should arise ? What could conflict management skills does a manager apply in examining the nature of conflict and ways to respond to conflict constructively ? Finally , what is the role of change in the workplace and how should supervisors or managers do to implement it

Exploring the Eye of Conflict

Before a manager can respond effectively to a conflict , he or she needs to understand the real nature of that conflict . Who is involved or what is the source of the conflict ? In the Conflict Resolution Network 's (CRN ) 12 Conflict Resolution Skills , this is called mapping the conflict , where defining the source of conflict is defined

Although most role conflict occurs when an employee 's supervisor or peers send conflicting expectations to him or her , it is possible for intrapersonal role conflict to emerge from within an individual , as a result of competing roles taken . For example , an employee named Penelope may see herself as both the manager of a team responsible for protecting and enlarging its resources and as a member of the executive staff charged with the task of reducing operating costs . This is a type of intrapersonal conflict . As conflict can occur within an employee between individuals or groups , and across organizations as they compete Newstrom and Davis (2004 ) applied levels in conflict : intrapersonal interpersonal and group conflicts

More often , it is the...