Scenario

POTENTIAL COMMUNICATION BARRIERS

Mental distraction which results to taking a lot of time between when you hear something and when you speak emotional distraction makes someone overreact to what is spoken which makes him divert attention far away from whoever is communicating which results to the person who is addressed not getting the information

When both speaker and listener have shared knowledge , there is barrier because both of them use same vocabulary and the listener fails to take what is communicated seriously . Physical distraction for example noise that make people not

understand each other properly , when the room is too warm , people occupying it may be uncomfortable and loose concentration of what is being communicated

When judgment is done by those communicated to by appearance or knowledge or making judgment without facts to support it , communication is broken down because of the listener judging the communicator by what he can see but not by what he can offer . This will make the communicated be taken lightly and what he says will not be taken seriously . Lack of interest in what is communicated and having negative attitude towards the presenter will create barrier to effective communication because even the message delivered will be of little use to the listener

HOW TO OVERCOME COMMUNICATION BARRIERS

You should stop talking and concentrate on listening in to get all what is communicated and respond accordingly . Pay attention so that the parties concerned can be actively involved in the discussion and they can understand each other as they talk . Non verbal language should be paid attention to by keeping eye contact between both parties and getting the facial expression of the communicator

Always make sure that you question the speaker to ensure that your understanding is accurate so that you can get everything that is communicated to you . Resist any destruction by shuffling s that can make your attention to be diverted away from what is being communicated Do not draw while you listen because your concentration will be affected all the time

When upset by what the speaker is saying , do not interrupt until the speaker finishes whatever he is saying . Open your mind and try to look at the situation from the speakers point of view befo9re you can go ahead to make any judgment to the situation in question . If you have your own view about what the speaker is saying , you can use it to mirror what you heard from the speaker

IMPACT OF NON VERBAL COMMUNICATION WHILE INTERACTING WITH OTHER OFFICERS , WITNESSES AND POSSIBLE SUSPECTS

Bouncing leg indicates that you have no interest in whatever is said and a sign of impatience because you are getting tired and you wand the speaker to finish whatever he is saying as quickly as possible . Nodding of head is a sign of approving what has been said . It shows the listener is encouraged by what has been said and also he understands what the speaker is tying to communicate

When an eyebrow...