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Paper Topic:

SYSCO Case Study


2008 SYSCO Case Study


The existence of ERP (enterprise resource planning ) application quickly becomes the integrated information solution across the entire organization that allows companies to understand their business . With ERP software , companies can standardize business processes and more easily support best practices

Instead of treating these transactions separately , an ERP system considers functions to be the part of the inter-linked processes that make up the business . By conducting this kind of effective process companies can concentrate their efforts on serving their customers and

maximizing profit

Concerning the use of attractive software in , this will discuss about business intelligence software at SYSCO . The analysis will employ Harvard Business School Decision Method prove-and-state model

Decision options

According to the case study , there are three options in how SYSCO would want to purchase the licenses and software components and get the Business Intelligence system up and running . As mentioned in the case study , there are logical reasons of preparing three options in a decision-making session , rather than any other number . Having only three options narrows your view so it will prevent you from loosing perspective about the goal of the program . The first and last options are usually the first `real ' choices because it represents the extreme polars of the consideration . The middle option is generally used as a buffer and a comparison to let people know what would happen if a moderate position is taken

In many decision-making processes , the middle option is surprisingly often becomes the option of choice because it contains the value of both the other options . This is not always the case in all decision-making activities . Sometimes , the middle option becomes one of those solutions who do not have real value inside it , something people do just to prove that they have in fact `do something ' about their conditions

In the case of SYSCO , the three options are

The `bare bones ' scenario

The basic idea of this scenario is to save money by spending as little as can be in the short term . Thus , if SYSCO does not want to spend too much money on initial basis , this bare bones scenario is the right choice . In this scenario , it is suggested that SYSCO purchase the minimum number of licenses and software components . SYSCO could provide performance dashboards only to 10 people at each of its broad line operating companies , which sum-up to 830 licenses . At each operating company , only three people would also been given the right to do analysis . From corporate IT on the other hand , five people would be given the right to analysis . Another license is required for a person from every operating company to create specialized reports . For the corporate IT groups , SYSCO would need to purchase 3 licenses to generate companywide reports . The company would also need to purchase 1 ,000 licenses for companies who might need to access the reports . SYSCO however , would not license new customer intelligence analytical module as offered by Business Objects , their...

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