Six SIgma and goal theory

p Six Sigma and Goal Theory

Abstract

Six Sigma is being accepted widely in industries today . The major reason for this being its basic tenet that states that goals are customer-specific . This has led to many success stories that has delighted the customers and companies are embracing this quality process in a big way . It would be interesting to look in to the various ways in which the ideology stated in Goals Theory is being used in this quality process called Six Sigma . This highlights the various ways in which goal

plays the central role in almost each and every state of Six Sigma like define , measure , control , etc . An intrinsic relationship between Six Sigma and Goal theory , therefore , can be concluded

Six Sigma and Goal Theory

Six Sigma is a data driven approach to eliminate defects from deliverables in an organization . Its customer-centric approach is what makes it highly efficient where the needs of the customer are the basis for any goal setting . This quality process is being implemented in many organizations across the verticals . GEC , which identifies its culture with Six Sigma , plays a big role in identifying and defining different aspects of this theory . This would actively take the example of various such organizations to explain the concepts better

Goals play a very important role in Six Sigma theory . A clear goal is the center piece of Six Sigma . It is an extremely challenging goal , but still believe , unlike past campaigns of zero defects (Pande et al 2000 . This seeks to find the various places in its theory where it actively follows the tenets of goal theory

Goal and Goal Statement

Six Sigma theory , as mentioned earlier , thrives on goals . This is evident from the very beginning when the organization has to be preparing the Project Charter for the six sigma project that is being taken up . A Project Charter is one of the deliverables of the Define phase in the DMAIC approach to a defect . A Project Charter includes the problem statement , Goal statement , scope , etc . The very fact that the first document prepared in a Six Sigma project contains the Goal statement speaks volumes of its Goal-centric approach . The Goal Statement would contain the goal , usually a difficult and complex one which the project team is set about to meet through Six Sigma quality process . This is quite in line with the Goal theory that preaches the importance of having tough and complex goals . According to Edwin A Locke , performance is low when easy to achieve goals are set . Rather he believes that it is the hard-hitting goals that increase performance The goal theory also stresses on the importance of avoiding having vague goals . In Six Sigma , special care is taken to see that the goal being set in the goal theory is not vague . Rather , Six Sigma theory makes sure that the goal being set is clearly defined to avoid any kind of ambiguity in the minds of the employee . A vague...