Ritz Carlton

Running head : RITZ CARTON Ritz Carlton Abstract

The main aim of this is to provide a relevant discussion on how quality becomes a very important factor for the success of a company like in the case of Ritz Hotel Business where their main focus was quality service for their customer . This also includes how six-sigma methodology or philosophy also helps in achieve quality and also how Baldridge National Quality Program has helped US companies perform quality in their operation

Ritz Carlton

Dealing with quality in a typical workplace and

by institutionalizing it in the company 's operation and processes is always a big challenge to take . In to achieve quality and be practiced religiously , there are tools and methodologies that companies must apply , and one of the most popular tool is six-sigma . Six-sigma has been performed focusing three different levels (1 ) metric , this means that measuring defects in every process is important in for any company to also measure success in achieving quality . The main rule here is that the company must consider at least three opportunities for every physical component - one for form , one for fit and one for its function . In this way there will be a lot of option for the company to perform in terms of achieving quality in every process (2 ) Secondly , methodology , which highlighted with the use of DMAIC /DFSS which are also considered as the tools and helps align roadmaps for the processes (DMAIC ) Define , Measure Analyze , Improve and Control and (DFSS ) Design for Six-Sigma are methodologies applied in six-sigma to meet customer needs and process capability . And the last level (3 ) philosophy , which means that six-sigma is also a philosophical approach applied by companies to reduce variation in the business and instead focus only on how to satisfy its customers through data-driven decisions (Six Sigma , n .d Since six-sigma is the methodology applied in business that focus only on how to perform quality service to its customers and reducing the variation on how business be performed which eventually reduce the defects . For the management team , providing directions and making sure that everything is done following the right process is the main role of the managers . While for the staff , being able to follow these directions in providing service expected by the customers is their primary role . In other words , management provides leadership through coaching staff as to what they need to do and for the staff to religiously be guided with the main goal and direction given by the management team are the expected roles to be done . Six-sigma may be one of the best tool or methodology that can be followed by most big companies , but this may not be well fitting to small companies like those involving to direct selling or small trading . This is because in these kind of business , transaction are directly more focus on price and not much on customer satisfaction . Unlike for companies involved in applying six-sigma , these are big industries...